A person shows up at your desk yelling, crying, upset, frustrated, tearful, angry, overwhelmed, pushy, annoyed, demanding, obnoxious, intoxicated, disoriented… What do you do?
Attend this professional development webinar, "Dealing with Difficult People and Disturbing Personalities," on Tuesday, June 18, from 2:00 to 3:30 p.m. in Bulger Communication Center North 2C for tips on how to deal with these difficult situations.
Front-office staff are often placed in situations where they are nose-to-nose with students, faculty, and staff who are not at their best. Yet they are asked to create a warm, caring, customer-service-focused place for all those who enter to have their questions answered and inquiries responded to.
Join your colleagues from across the country as the presenters guide you through real front-line experiences and share what works and what doesn’t. The presenters have specifically designed a presentation for all staff members who are required to deal with the frustrated, upset, and—let’s face it—often annoying and demanding individuals who call, e-mail, or hover over our front desks.
There is something for every functional area across campus. The presenters will discuss how to address problems that affect many different areas, including counseling and testing, residence life, health services, admissions, student affairs reception, financial aid, registrar, police dispatch, bookstore, food service, library, computing and IT services, athletics, fitness center, president’s office, and academic affairs.
Register for this webinar at http://bscintra.buffalostate.edu/registration/classdetails.asp?class=3185.
