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Posted: Tuesday, October 9, 2018

Professional Development Workshop: 'Design Thinking for Improving Services: A Crash Course' – October 15

Please join us for the professional development workshop "Design Thinking for Improving Services: A Crash Course," presented by Melissa Miszkiewicz, director of RITE strategic partnerships, on Monday, October 15, from 10:00 to 11:45 a.m. in Chase Hall 109.

Do you have a service or process that needs improvement? Try putting it through the "design thinking" framework. Design thinking is not product focused; it is people focused, and it puts the needs of those being served at the center of the thinking. The design thinking framework is a solution-oriented approach to service design that requires tuning in to the user and understanding user needs and current challenges. As a result of this hands-on workshop, participants will be able to

  • understand how to implement the design thinking framework;
  • identify how to define and redefine the service user’s perspective and needs; and
  • recognize how to ideate, prototype, and test solutions for the service, all while keeping the process focused on the user.

An individual’s capability to effectively implement design thinking is dependent on his or her ability to listen and empathize with the user, which can be a skill cultivated through emotional and social intelligence development. For those interested in the Design Thinking workshop, it is highly recommended to have first attended the "Strengthening Leadership through Emotional and Social Intelligence" workshop on September 26.

Light snacks will be provided. Please register through the Workshop Registration System.

Submitted by: Rebecca M Catalano
Also appeared:
Wednesday, October 10, 2018
Thursday, October 11, 2018