The Daily Bulletin Archive

A person shows up at your front desk yelling, crying, upset, frustrated, tearful, angry, overwhelmed, pushy, annoyed, demanding, obnoxious, intoxicated, disoriented… What do you do? This two-hour video will offer information and suggestions for handling difficult situations.

Dealing with Difficult People in the Workplace
Tuesday, December 17
9:00–11:00 a.m.
Professional Development Center, E. H. Butler Library 181B

Register at http://bscintra.buffalostate.edu/registration/classdetails.asp?class=3309.