Today's Message
Posted: Tuesday, February 11, 2020Professional Development Workshop: 'Dealing with the Difficult' - February 26
Please join us for the Professional Development workshop "Dealing with the Difficult," presented by Lori E. Miller, president and owner of Developing Professionals, on Wednesday, February 26, from 9:00 a.m. to noon in Chase Hall 109.
Irate customers are an unfortunate fact of life. Whether you work in a business, in a government office, in a school, or as an independent contractor, sooner or later you will have to deal with an angry or upset customer. When this happens, it is important to be prepared. This program covers specific skills along with “breakthrough techniques” that can be used in extreme cases to help you calm the situation and resolve the customer’s issue.
Participants will learn
- about individual triggers and reactionary behaviors,
- how to use more productive responses during conflict,
- how to connect more effectively with others by using effective verbal and nonverbal methods,
- how to ask effective questions to focus on a solution,
- how to apply the five steps for dealing with difficult people.
Please register through the Workshop Registration System. Light snacks will be provided.
Tuesday, February 18, 2020
Thursday, February 20, 2020
