Today's Message

The SUNY Online Support Services Help Desk is available to answer instructors' and students' questions about Blackboard Learn and Blackboard Collaborate. Contact SUNY Online by phone, web, or e-mail:

• Phone: (844) 673-6786
• Submit a Ticket: https://online.suny.edu/help/
• E-mail: sunyonlinehelp@suny.edu

The SUNY Online Support Services Help Desk is open as follows (Eastern Standard Time):

Monday–Friday 7:00 a.m.–midnight
Saturday 10:00 a.m.–8:00 p.m.
Sunday 10:00 a.m.–9:00 p.m.

In addition, SUNY Online has Knowledge Base articles to support the most frequently asked questions. This information is located on the Blackboard Learn home page. Please share this information with your students and encourage them to use SUNY Online if they need support for Blackboard Learn or Blackboard Collaborate.