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From the Chief Information Officer

Posted: Friday, September 2, 2016

Migration to Office 365 Is Under Way

Throughout September, RITE will continue migrating faculty and staff Outlook accounts (e-mail and calendar service) from our current on-premise e-mail environment, Exchange 2007, to the new cloud-based Office 365 platform. Mailboxes will continue to be migrated in batches, alphabetically by department, until all accounts have been converted. A schedule of departments and their anticipated migration dates is available on the RITE website.

We strongly encourage everyone to review the Office 365 Migration Guide to prepare for the move to the new mail system and to learn what to expect before, during, and after the transition. You will also find answers to many questions on our Office 365 FAQ page, including the impact on accessing e-mail on mobile devices and the significant enhancements and benefits available. RITE will also host weekly drop-in sessions in Butler Library 318 (CyberQuad) to provide an open forum devoted to answering questions and solving problems that you may encounter while navigating the new Office 365 environment. The drop-in session schedule is available on the Office 365 Training page.

Please note: Some users may experience a brief disruption to e-mail service while their mailboxes are being converted. If this happens, Outlook will display a "Disconnected" message in the status bar at the bottom of the window. This is normal and should last only 15–20 minutes. You may need to restart Outlook a few times to regain connectivity once the migration has been completed. After migration, you can continue to access your e-mail from your campus workstation using the desktop version of Outlook 2013 (PC) or Outlook 2011 (Mac). No reconfiguration is necessary; however, to access the web version of Outlook, users must visit

Please send your questions, comments, and concerns to the RITE Support Desk via e-mail. If you encounter a problem with your e-mail or calendar after the migration, please call the Support Desk at 878-4357 as soon as possible.

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