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From the Chief Information Officer

Posted: Friday, September 9, 2016

Delayed Delivery of Suspicious Person Advisory Message

This is an update on a technical issue experienced Wednesday that impeded delivery of a notification sent by College Relations on behalf of the University Police Department. As you are aware, Buffalo State is currently in the process of migrating faculty and staff e-mail accounts to the cloud-based Office 365 environment to enhance access and reliability of e-mail service for the campus. To facilitate this process while minimizing impact to end users, it is necessary to run the "legacy" (Exchange 2007) e-mail system in parallel with the "new" (Office 365) environment throughout the active account migration phase. This parallel environment resulted in an unanticipated delay in processing of a large number of e-mails that were sent to the community Wednesday night. If you have not yet reviewed the advisory from University Police, it can be viewed online at http://police.buffalostate.edu/alert.  

When the Suspicious Person Advisory message from College Relations was sent to the Faculty and Staff distribution list, it was processed, as intended; however, the quota for the number of individual recipients for a single message was quickly reached, resulting in an unintended "hold" being placed on those remaining e-mails. By all accounts, this should not have occurred, and we are actively investigating the underlying cause.

We apologize for the inconvenience or angst this may have caused as news of the advisory may have reached some of you before delivery of the e-mail notification. Please know that we take our role in supporting timely notification of the community seriously, and we are doing everything possible to resolve the underlying issue.

For updates on this issue, please refer to the News/Alerts section of our website, where we will post information as we continue our investigation.

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